Welcome to Providore, please find all shipping information below
WEATHER UPDATE 10/09/21
Due to severe weather across the country there have been disruptions with freight moving through the network. We have also been advised that there will be more disruptions with the ferry crossings for the next 10 days due to maintenance on 2 x ferries. For further information please visit the NZ Post website https://phlextras.co.nz/updates/service_updates/
Cut off times for all deliveries including overnight & economy is 2pm. Once you have recieved shipping details, please contact the courier directly for further updates. Want your gift delivered same day? Order by 2pm. Christchurch Metro only.
GENERAL DELIVERY DETAILS (PLEASE NOTE THIS IS NOT CURRENTLY UP TO DATE)
No orders are collected on a weekend day, or statutory holiday. The Couriers pickup orders from our premises Monday to Friday 8-5pm. They then deliver the parcels Monday to Saturday (if option selected and paid for). As there are NO DELIVERIES on Sundays or public holidays, please make sure you select a shipping option that matches your requested delivery date.
South Island Urban area: Overnight (delivery next working day Mon.-Fri.) South Island non-urban/rural: up to 4 working days after dispatch date Mon.-Fri. North island Urban area: Economy (delivery 2 working days after dispatch date Mon.-Fri.). This gives you an economical option if delivery isn't urgent. North island Urban area: Overnight (delivery next working day Mon.-Fri.) North island non-urban/ rural: Economy (2-4 working days after dispatch Mon.-Fri.) North island non-urban/ rural: Express (1-3 working days after dispatch Mon.-Fri.) Saturday delivery: Orders to be received by 3pm Friday NZT. Unfortunately, this option is not available all across New Zealand.
There are no Saturday delivery services for non-urban areas or small townships. Please check the following link to see what options are available for your requested delivery address here.
Christchurch metro only: Same day delivery (Available Monday to Friday only) Orders to be received by 2pm NZT.
Shipping costs are not included in our hamper’s price. They are calculated at checkout depending on: -The size of the hamper / number of items shipped to the same address -The delivery area -The shipping option selected A 25% off shipping cost will be automatically calculated at checkout for any order containing multiple items being shipped to the same address.
Delivery Delays, Damages and Non-Delivery
Whilst we do our very best to deliver on your preferred delivery date, unexpected circumstances can happen. Due to courier delays, some deliveries may take a little longer than usual to arrive. We appreciate your patience and understanding during these challenging times for our delivery teams. They may experience technical issues, adverse weather conditions, traffic, ferry/airplane delays and many other unforeseen circumstances or any other reason beyond our control. You will receive a link to track your gift online as soon as it is picked up by the courier team. Keep an eye on it! We try our best to monitor the gifts we send however if you notice that the parcel hasn’t been delivered on time please let us know so we can enquire to the courier team on your behalf. We will try to establish the reason for delayed delivery and provide you with an estimated time for delivery. If the parcel arrives damaged contact us within 24h.
Try to keep the original packaging or some sorts of evidence (pictures…) so we can make a claim on your behalf with the courier and arrange a replacement to be sent out straight away. We do understand the disappointment and frustration any of the above situation could cause you and even though they are beyond our control we are always happy to help and find a solution. Do not hesitate to get in touch!
Please allow extra time for rural delivery, as no overnight or Saturday delivery service is applicable. You can check if the address is rural here. If the status of the parcel shows “Delivered” on the online tracking tool, this means it has been handed to the rural delivery driver. An additional 24-48 hours for final delivery to the receiver is needed. Please note that the rural delivery teams do not have the same tracking and scanning facilities as urban teams therefore a signature may not be able to be obtained. If you know that the recipient doesn’t receive courier via their physical address but has a PO box number, we can organise delivery to it.
Signature Required / Authority to Leave Delivery Instructions
’Signature required' - someone must be home to sign for the parcel. If no one is home, the courier driver will leave a card to call to let the receiver know they have missed a parcel. The recipient can then call the courier team to get the parcel redelivered at a more convenient time or arrange collection from a depot. ‘Authority to leave’ - the parcel will be left at the property even if nobody is there to receive it. By giving authority to leave the item, you agree to take full responsibility for the parcel once it has been delivered, as the gift will be left unattended. If you choose this option let us know where the best place would be to leave the gift in a safe place -'by the side door', 'under the porch' or “around the back of the house’. We will then make sure the driver is provided with this helpful information.
Please note that some businesses have an Authority to Leave process in place, by decision of the business owner. If it is the case, we cannot override it. This means that even though you choose to send a gift with signature required the driver will deliver the parcel and leave it at the business premises without obtaining a signature ( no signature will appear on the online tracking information). Some addresses might be a bit tricky to find or access, don’t hesitate to leave instructions in the dedicated area of our order form to help our drivers locate the right place!
Make sure you provide us with the business name (if applicable), recipient name, unit number, level number… We also recommend you supply the recipient's phone number, if possible or any other special instruction that will facilitate the delivery process. Feel free to also provide complementary instructions such as – ‘house at the end of driveway’, ‘second house on the left’ ... All instructions provided will be passed on to the delivery team.
We want the recipient to love their gift. However, if something is not quite right, please reach out by calling us on 0800 84 84 82 or emailing firstname.lastname@example.org as soon as possible.