Shipping Info

Shipping prices are calculated at checkout depending on the size of the hamper and number of items shipped to the same address as well as delivery area and timeframe.

Click and collect is available from our Warehouse at 5 Stark Drive, Wigram Christchurch. Add the gift to your cart and select the free click and collect option at checkout. Gifts are ready by 12pm the next day Mon-Thurs. If you want to pick your order up earlier than this, give us a call and we will try our best to help.

If signature required is selected and no one is home the courier driver will leave a card to call to let the receiver know they have missed a parcel.

The recipient can then call the courier team to get the parcel redelivered at a more convenient time or arrange collection from a depot.

Once your order has been picked up by the courier a tracking link will automatically be sent to your email address.

To update the designated email address or for delivery questions please email sales@xogifts.co.nz

In the unlikely event that a parcel arrives damaged, please contact us within 24 hours, Any photos including original packaging will help us make a claim on your behalf and arrange for a replacement to be quickly dispatched from our warehouse,

We want the recipient to love their gift. If something is not quite right, please reach out by calling us on 0800 84 84 82 or emailing sales@xogifts.co.nz as soon as possible.

The Couriers pickup from our premises Monday to Friday 8-5pm and deliver the parcels Monday to Saturday (if that option is selected).

We work hard to match your selected delivery date, however unexpected circumstances can happen that could affect delivery. They may experience technical issues, adverse weather conditions, ferry/airplane delays and many other unforeseen circumstances beyond our control. Please get in touch if your gift has not been delivered within the expected timeframe.

You can check if the address is rural by clicking here. Please allow extra time for rural delivery, as no overnight or Saturday delivery service is applicable. If the status of the parcel shows “Delivered” on the online tracking tool, this means it has been handed to the rural delivery driver, allow an additional 24-48 hours for delivery. The delivery teams do not have the same scanning facilities as urban teams therefore a signature may not be able to be obtained. If you know that the recipient doesn’t receive courier via their physical address but has a PO box number, let us know.

If ATL is selected, the parcel will be left at the property even if no one is there to recieve it. By giving ATL, you take full respobsability for the parcel once it has been delivered.

Let us know the best place to leave the gift e.g. "By side door" and this will be passed on to the courier team.

Please note that some businesses have an ATL processin place that we cannot override. Make sure to provide us with the business name, unit number, level and any other releveant informationto ensure smooth delivery!